Privacy Policy

1. Introduction

Chief ("we," "us," or "our") operates letchief.work and the Chief platform — an AI-powered team management service that lets businesses direct, manage, and collaborate with specialized AI workers ("Workers"). This Privacy Policy explains how we collect, use, share, and protect information when you use our platform ("the Service").

By using the Service, you agree to the collection and use of information as described here.

2. Information We Collect

2.1 Account Information

When you create an account, we collect information provided through our authentication provider (Clerk), which may include your name, email address, profile picture, and any other information you provide during sign-up.

2.2 Chat and Message Data

The Service includes real-time chat between you and your AI Workers. We store all messages you send and receive through the Service, including task instructions, feedback, and conversations with Workers. This data is stored in our cloud database (Convex) and is used to maintain conversation context, train Worker behavior, and provide the Service.

2.3 Task and Project Data

We store all tasks, projects, comments, status updates, and work product created through or delivered by the Service, including documents, reports, and other content generated by AI Workers on your behalf.

2.4 Agent Memory

Chief Workers maintain persistent memory about your business, preferences, and instructions across sessions. We store these memory records in our cloud database. Memory records are used to personalize Worker behavior and improve the quality of AI-generated work over time.

2.5 Tool Connection Credentials

If you connect third-party tools and services to the platform (such as Google Workspace, GitHub, Slack, LinkedIn, Meta Ads, Google Ads, PostHog, or others), we store the credentials and access tokens necessary to operate those connections — including OAuth tokens, API keys, and account identifiers. These credentials are stored securely in our database and used solely to perform the integrations you authorize.

2.6 AI-Generated Content

Workers generate content on your behalf — blog posts, emails, social media posts, documents, code, and other materials. This content is stored in our systems as task artifacts and documents. You retain ownership of this content (see Section 5 of the Terms of Service).

2.7 Usage and Analytics Data

We use PostHog to collect usage data including page views, session data, device information, browser type, and feature usage patterns. This helps us understand how the Service is used and improve the user experience.

2.8 Support and Communications

If you contact us for support or inquiries (via the platform's support system or email), we retain those communications and associated metadata to resolve your issue and improve our services.

3. How We Use Your Information

We use your information to:

• Provide, operate, maintain, and improve the Service
• Authenticate your identity and manage your account
• Enable AI Workers to perform tasks on your behalf, including routing your instructions and content to AI model providers (see Section 4)
• Maintain persistent Worker memory to personalize and improve the quality of work over time
• Execute authorized third-party tool integrations on your behalf
• Send you service-related notifications and updates
• Analyze usage patterns to improve the user experience
• Respond to support requests and inquiries
• Comply with legal obligations

4. AI Model Processing — How Your Data Reaches AI Providers

When you send a message or assign a task to a Worker, the content of that message — along with relevant context, memory records, and task history — is transmitted to Anthropic (maker of Claude) to generate the Worker's response. This is how the AI Workers function.

Specifically:

• Your chat messages and task instructions are sent to Anthropic's API
• Relevant agent memory records may be included in AI requests as context
• Tool outputs (e.g., search results, web page contents) retrieved during task execution may be included
• AI-generated responses are returned, stored, and delivered to you

We transmit only the minimum context necessary to fulfill each request. We do not use your data to train Anthropic's base models. Anthropic's use of data submitted through the API is governed by Anthropic's privacy policy.

5. Data Storage and Security

Your data is stored in Convex, our cloud database provider, which provides encryption at rest and in transit. We implement access controls to ensure per-user data isolation — other users cannot access your data through the Service.

Tool connection credentials (API keys, OAuth tokens) are stored with encryption. We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

6. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data in the following circumstances:

Service Providers. We use the following providers who access data necessary to perform their services:

• Clerk — authentication and user identity
• Convex — cloud database and real-time infrastructure
• Anthropic — AI model inference (Claude); your messages and task content are transmitted to Anthropic to generate Worker responses
• PostHog — product analytics

Third-Party Tool Integrations. When you connect third-party tools (Google Workspace, GitHub, Slack, etc.), the Service interacts with those platforms using your credentials to perform authorized tasks on your behalf. Data may flow to and from those platforms as part of normal operation.

Legal Requirements. We may disclose information if required by law, regulation, legal process, or governmental request.

Safety. We may share information to protect the rights, property, or safety of Chief, our users, or the public.

Business Transfers. If Chief is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

7. Data Retention

We retain your account data, messages, tasks, and project content for as long as your account is active or as needed to provide the Service.

If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain information for legal, tax, or regulatory purposes, or where aggregate/anonymized data is retained for analytics.

Agent memory records associated with your account will be deleted as part of the account deletion process.

8. Data Portability

You can request an export of your data by contacting us at chief@letchief.work. We will provide your data in a commonly used format within a reasonable timeframe.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — receive a copy of your personal data we hold
• Correction — request correction of inaccurate personal data
• Deletion — request deletion of your personal data
• Restriction — object to or restrict certain processing of your data
• Portability — receive your data in a structured, machine-readable format
• Withdraw consent — where processing is based on consent, withdraw it at any time

California residents may have additional rights under CCPA/CPRA, including the right to know about data sold or shared (we do not sell personal data), and the right to non-discrimination for exercising privacy rights.

To exercise any of these rights, contact us at: chief@letchief.work

10. Cookies

We use essential cookies required for authentication and session management (via Clerk). PostHog uses cookies to track page views, session activity, and feature usage. We do not use advertising cookies or share analytics data with advertisers.

11. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Service or sending you an email. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact

For privacy and data requests: chief@letchief.work

Website: https://letchief.work